Data + Privacy
Please see details of how your data is stored and used below. You can also request copies of your data, or your data to be removed from this store below.
How we store your data
Your data is securely stored and we never store payment details. The below table shows the data we collect and store.
Data stored indefinitely:
- Ticket Holder Name
- Ticket Holder Email
- Ticket Holder Address
- Ticket Holder Phone Number
- Cardholder Name
- Cardholder Email
- Cardholder Address
- Cardholder Phone Number
- Last 4 Card Digits
- Customer IP
- Approximate IP Location
- Some custom data collection fields may also be captured by this store
Data stored temporarily:
- Cookies + Sessions during checkout (cleared afterwards)
- Photo ID if required to validate your order - deleted 90 days after the event.
- Some log files may contain your IP address for up to 180 days.
We ensure all data is securely handled, with any sensitive information encrypted in our secure, managed data centres.
GDPR Data Request
If you would like a copy of all data stored for you, or you would like your data removed/anonymised, please fill out the below form.
Once we receive your request we will contact you within 3 working days to verify your identity and then complete the request.
Cedars Hall Data Policy
Protecting your privacy is important to Cedars Hall. We assure you that any personal data that you provide when communicating with us will be used only in accordance with this Privacy Notice. This notice was updated in line with data protection regulations. It will always be available to view at http://cedarshall.events. If we ever make significant changes to how we communicate or process your personal data, we will inform you directly and you will have the opportunity to change your communication preferences.
Cedars Hall is operated under the management of Wells Cathedral School Ltd. Our registered address is Wells Cathedral School, The Bursary, College Road, Wells, Somerset BA5 2SX.
If you have any questions, complaints or concerns regarding the privacy of your data, please contact our Data Protection Officer at the above address or email [email protected].
You can opt-out of communication at any time; by emailing us at [email protected] or simply phoning our box office on 01749 834483
YOUR RIGHT TO ACCESS
You can contact us at any time to validate what personal information we process about you. If we receive a request from you, we will ask you to verify your identity, as a precautionary measure to protect your data privacy. We can confirm: -
What personal data we hold about you, the purpose of processing and the categories of data we hold
How long we intend to store your data and reason for secure storage
If we disclose your data to a third party, who and why we disclose. If we have received your data from an external source, who and why this was sourced
We will correct inaccurate or incomplete data, erase or restrict processing of your data. We will respect your wishes to object to direct marketing and inform you of any automated decision-making
We may collect personal information about you when you engage with us for a number of reasons including:-
When you book an event or buy a ticket, gift cards or merchandise
Sign up to receive emails, newsletters, event updates or enquire about our activities
Become a financial supporter or make a donation
Engage with our social media activity or create an online account
To comply with legal or other Government requirements in the public interest (e.g. to implement ‘Track and Trace’ during a pandemic outbreak)
If you use our credit or debit card payment process, we have secure transactional measures in place and we will not keep your details for any longer than is necessary to complete the transaction. We do not usually collect ‘sensitive personal data’ (special category) from you unless there is a clear reason for doing so, such as health or dietary requirements. This is to ensure we provide appropriate facilities or support to ensure your enjoyment at a show or an event.
Cedars Hall or any permitted third parties may carry out photography, live internet streaming, TV filming and sound recording in or about the venue. Ticket holders consent to this activity, as members of the audience. If you object to this activity please contact us, in advance of the event. We will endeavour to facilitate your request, however cannot guarantee due to the nature of the activity.
We use 24hr CCTV for safety and security for both patrons and staff. CCTV secures both the building and carpark.
DISCLOSURE OF DATA
We do not share or disclose your personal information without your prior consent, other than for the purposes specified in this notice or where there is a legal requirement. All processors acting on our behalf only process data in accordance with our instruction and will fully comply with this Privacy Notice. We use the following third parties for their services. Please refer to their individual privacy notice. We hold and process all data, where possible, in house. All cloud-based processing is carried out within the EU.
Our ticket management system is Patronbase, https://www.patronbase.co.uk/
Card payment processing is with Worldpay, https://online.worldpay.com/
Our live stream paywall provider is: InPlayer https://inplayer.com/
We will only retain personal data for as long as is necessary, with review periods in place to meet our obligations. We delete or destroy all personal data in a secure and timely manner.
Cookies are text files which contain information about your internet usage that is held in your browser or on your computer’s hard drive. There are different types of cookie: some are essential for the site to operate properly, whereas others are aimed at enhancing and personalising your user experience on our site and to deliver a better service to you.
You can turn cookies off at any time by going into your own browser settings. This may have a detrimental effect on your user experience, as some cookies are essential for functionality. We use the following types of cookies for our website: -
• Strictly Necessary Cookies
These cookies are essential to enable you to move around the website and use its features. Without these cookies, we cannot provide some of the basic functionalities of our website. These cookies enable services you have specifically asked for.
• Performance Cookies
These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. We use Google Analytics to track usage and enhance performance of our site. It is important to note, these cookies do not collect information that identifies a visitor. All information collected is aggregated and therefore anonymous
• Functionality Cookies
These cookies allow our website to remember the choices you make as you browse the site. They provide more enhanced and personal features. The information collected is anonymised and they cannot track your browsing activity on other sites once you leave our site.
We are committed to the protection and security of your personal data. We use a variety of security technologies and procedures to protect your information from unauthorised access. As effective as security practices are, no physical or electronic system is entirely secure. If you have a password to access any of our services or systems, you retain responsibility for the secure access to this password. We continue to review our systems and implement additional security features as new technologies become available.
MORE INFORMATION OR COMPLAINT
If you would like more information in relation to the privacy of your data, make an access request or raise a complaint, please contact our Data Protection Officer on [email protected] or contact details above.
If you are not satisfied by our efforts to resolve your concerns, feel free to contact the Information Commissioner’s Office. Their contact details are:
Telephone: 0303 123 1113